We recently completed the sale of my mother’s house following her passing.
From the first day of contact, Simon was brilliant in understanding both the sensitivity of the sale to the family, but also the importance of completing the sale as quickly as possible. We started discussions with Simon on a Tuesday and on Thursday the same week he had arranged over 25 viewings, with a successful sale agreed in just over a week.
It is maybe a little strange and different these days to have dealings with a company and staff that do exactly what they say they will, always respond quickly to calls, contact you with regular updates, and actually offer to help and advise with any minor issues that may arise
On a commercial level, there was also real benefit from the fact that Homes Online have an extremely competitive no nonsense pricing structure (with no hidden extras), they have local offices, and are not a remote online company that are difficult to contact, which was a really important factor in our selection
Thank you to Simon and the team, we will certainly recommend you to all our friends and family, and you will be on our Xmas card list.
Selling a property is or at least can be traumatic, even more so when it is on behalf of a parent. Choosing the right agent was imperative with the sale of my mothers apartment, I needed an agent that not only knew the local market and the target audience of over 55, what they were looking for and how the property could be shown off to attract the right offer. This is where the help, expertise and assistance that Simon and the team at Homes Online gave was nothing short of excellent.
The apartment sold in a matter of weeks which was a real result amidst the many flats and apartments available in the area and I honestly believe that this was because Homes Online wanted to sell the property and were prepared to go that little bit further in presenting the property to buyers instead of merely showing people around.
Anyone considering selling should get in touch with Homes Online and then benchmark their credentials against the competition. It isn’t just impressive fees that make the difference, it is quite clearly the people that work for you to secure a buyer, quickly and professionally.
Simon and the team at Homes Online have been professional from start to finish. Having made the decision to put my house on the market, I chose 3 agents to visit my property to provide a valuation. I chose Homes Online as I liked the way the package was presented to me, no hard sell, no pressure, just a concise professional assessment of my needs and a clear plan going forward. Once I had made my decision, Simon revisited my property, took photos and uploaded them onto all the main portals within 24hrs. A week later, after several viewings and offers, I had sold my property! I can safely say that Simon and the team exceeded all of my expectations and I have already recommended them to several of my friends. Fantastic service!
C A Smith
It has been a pleasure to have you as our letting agent and would not hesitate in recommending you to others. Your level of customer service is exceptional. We have felt both looked after. I felt I could totally trust you. Nothing was too much trouble, you solved every issue with professionalism and efficiency
We are both very happy thanks to you.
Please tell Simon we really appreciate all of his efforts to accommodate our needs. He’s been great.
We wish Homes online all the success in the world. May you go from strength to strength.
Becky you are the best agent ever! By far!!!!
C & A
I feel it necessary to put fingers to keyboard to express my immense appreciation for the way I have been dealt with by your Company. As we all know moving house can be a very stressful time, and due to circumstances our move was particularly difficult, you can feel like you are treading water in what seems to be a massive storm of confusion caused by others, but the care and attention that I experienced from yourselves, in particular Becky has been outstanding. Her patience, persistence, determination and empathy all the way through has been amazing, she was like a beacon of strength throughout the whole process, tirelessly working hard to ensure that our requirements were meet. She kept us updated throughout the process and was key in pulling together our move. Without her I don’t think I would have kept my sanity.
I would be more than happy to recommend your services to all of my family and friends. I have done several moves in the past, with some very well known big chain companies and this one has been dealt with the most professionally by far to any of my previous experiences.
Thank you so much, and I will definitely be using your services in the future.
I recommend Homes Online to you as a highly competent letting and management agency. We asked Homes Online to let 24 new-build apartments for us in the Yardley Wood area of Birmingham. The team at Homes online were so efficient, that many apartments were let before completion. The team are proactive for both Landlord and Tenant, which allows the entire letting process to run smoothly. Their records are always in order and they have seamlessly tailored their vetting policy to our needs.
Tracey Hatfield in particular is very rare for a letting agent; she seeks out tenants and follows up enquiries rather than waiting for the tenant to come to her.
In short, we have been impressed with the service Homes Online have provided to us and wholly recommend them to you.